5.1. ERMUSR 05-08-2012 - Laserfiche WebLink

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Management's Discussion and Analysis -Continued ECONOMIC FACTORS AND NEXT YEAR'S BUDGETS AND RATES The increased emphasis toward renewable energy and away from coal-based energy, the challenge to reduce energy and water consumption while still maintaining the existing infrastructure, and the smart grid developments are all factors that point [o potential increased cost in the coming years. We don't want to have to rely on increasing rates to meet those increases and continue to look for ways to increase efficiencies and reduce costs, while providing excellent customer service. Our mission is to provide safe, cost-effective, reliable, quality utilities in an environmentally and financially responsible manner. That will be a challenge in [he coming years but it is a challenge we are ready to embrace. CONTACTING THE UTILITIES FINANCIAL MANAGER This financial report is designed to provide our citizens, customers, investors and creditors with a general overview of the Utilities' finances and to demonstrate [he Utilities' accountability for the money i[ receives. Questions concerning any of the information provided in this report or requests for additional financial information should be addressed to Theresa Slominski, Elk River Municipal Utilities, PO Box 430, Elk River, Minnesota 55330-0430 or stop by at 13069 Orono Parkway in Elk River, MN. 18