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<br />I am very proud of what we have accomplished during 201 I for all <br />of our customers and the residents of Elk River. We have great <br />employees who care about our great customers in our great <br />community. We have continued to explore and implement ways <br />to reduce expenses and control rates. We are committed to <br />provide excellent customer service. And we are committed to <br />operate in the spirit of our mission statement: To provi~~e orrr <br />cus.~orrrers with safe, relicr~rleY cost ~~fl~e~~~ i~~~~ ray~cl qu~rlity long terra electric <br />ar~cl water utility service. Tn comnaunicate vnd edr.rccrte Derr customers <br />in the use o f utility .services, programs, policies, and fcrt:ure plans. These <br />prodwacts crud services will be provided in can environmentally and <br />f nancially responsible rrranner. <br />~J <br />In the following pages are some of the 201 I highlights, <br />accomplishments, and key statistics by departments as well as our <br />goals for 2012. <br />. ~ ~,,,,,...~,..~...~r.,... <br />Troy Adams, P.E. <br />Utilities Director <br />• <br />