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v? <br />In 2010 the Technical Services Department and <br />Administrative Department underwent the <br />complex and challenging project of bringing the <br />meter reading services in-house. By bringing <br />these services in-house, ERMU recognized <br />significant savings in meter reading costs and <br />improved efficiencies through control and staff <br />accountability for the meter reading processes. <br />This transition was partnered with the <br />implementation of new meter reading <br />technology. The transition continued in 201 I <br />with additional new meter reading technology and increased <br />efforts to change out old mechanical meters for new <br />electronic meters that can be read remotely. What previously <br />took 4 meter readers 3 weeks, now takes I meter reader just <br />over I week. The result was a 65% savings in cost over the <br />previous year. <br />• <br />Mew ~os~tLUv~, ~~~~er~ <br />By nature, electric and water utilities are dangerous <br />industries. Our employees and customers live, work, <br />and play in our community containing our utility <br />infrastructure. ERMU takes our responsibility to <br />provide safe utility services seriously. From water <br />quality to electrical hazard safety, we are committed <br />to design, build, and maintain safe utility services. <br />This also includes educating our customers and <br />maintaining a "safety culture" for our employees. In <br />20 I I , Elk River Municipal Utilities had zero days of <br />lost work time due to work related injuries! <br />ERMU added and filled a new position, Conservation and Key Accounts Manager. The essential functions <br />of this position include: overseeing the Conservation Improvement Program, steward ERMU's leadership <br />position on water conservation and the protection of our water resources, provide information and <br />assistance as our key accounts representative, assist with marketing and promotional materials, and assist <br />in promoting economic development with the City of Elk River. The addition of this position will allow for <br />ERMU to provide additional customer service and support especially for commercial and industrial <br />customers. <br />