Laserfiche WebLink
grown tremendously and customers have repeatedly requested the city accept credit for the services they <br />use. <br />A. Fraud -Fraudulent actions may impact the city and the customer. It is important for the city to <br />maintain practices to protect against schemes against the city as well as activities in which a <br />customer suffers a loss and the city contributed in some manner to the fraud. <br />B. General Strategies -Strategies to prevent credit card fraud. <br />a. The preferred processing methods will be online processing or in-house credit card <br />"swiping" by the customer. These methods allow the customer to pass their credit card <br />information through a secure, third-party electronic system. The city does not use or <br />maintain any card information. <br />b. If it is necessary to accept methods that require the city to directly obtain a credit card <br />number, the following precautions will be followed: <br />i. Only those employees who are authorized to process daily payments will be <br />authorized to accept and input credit card data. They will be bonded and insured by <br />the city. <br />ii. Credit card information shall be entered directly into the third-party application. <br />Avoid writing down or otherwise documenting the credit card data. In the event that <br />credit card data is documented, the documentation shall be shredded immediately <br />following the transaction. Each credit processing station shall have access to a <br />shredding area. <br />c. All refunds shall be charged back (credited) to the original credit card. <br />Violation of this policy may result in, but are not limited to, the following sanctions; the loss of computer or <br />network access privileges, disciplinary action, suspension, termination of employment and legal action. <br />Violations that may constitute criminal offenses under local, state, and federal laws shall be reported to the <br />appropriate authorities. <br />r~rteE~ ~~ <br />~~ <br />