8.1. SR 11-21-2011 - Laserfiche WebLink

Home Browse Search

Item # 8.1. MEMORANDUM ~~~ TO: Mayor and City Council FROM: Annie Deckert, Director of Economic Development DATE: November 21, 201 1 SUBJECT: Citizen Satisfaction Survey Presentation - chandlerthinks BACKGROUND After approving the 2011 Vision and Goals on May 16, the City Council authorized staff to enter into a contract with branding consultant chandlerthinks to execute a citizen satisfaction survey. Executing the survey was a step that allows us to support two goals identified in the visioning process: Develop nezv p~ngrams and services to meet the needs of the community and Enhance and expand community involvement and public participation. On June 20, the City Council approved a resolution adopting 10 performance measures created by the Council on Local Results in Innovation. This performance measure program helps determine the efficiency of counties and cities in providing services and measure residents' opinions of those services. The survey incorporated the performance measures and results will be communicated to the public. By participating in this program, the city is eligible for a reimbursement of $0.14 per capita in local government aid, not to exceed $25,000, and is also exempt for levy limits for taxes payable in 2012 if levy limits are in effect. The survey also allows staff to obtain an accurate representation of the voice of the community and gain a better understanding of the needs of our residents in several key areas related to the provision of services. This information will ultimately be used as a tool for staff to form and communicate recommendations for the Council's use. The survey was available to residents in early July. Approximately 330 responses were received. Steve Chandler, chandlerthinks, will present the survey results at the Council meeting. ATTACHMENTS Memo from Finance Director Tim Simon Regarding Performance Measurement Program dated June 20, 2011 rew€nr~ er