6.1. ERMUSR 07-12-2011 - Laserfiche WebLink

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Elk River Municipal Utilities 13069 Orono Parkway • P.O. Box 430 Elk River, MN 55330-0430 UTILITIES COMMISSION MEETING Phone: 763.441.2020 Fax: 763.441.8099 TO: FROM: Elk River Municipal Utilities Commission Theresa Slominski -Finance Director/Office John Dietz Manager Daryl Thompson Allan Nadeau MEETING DATE: AGENDA ITEM NUMBER: Jul 12, 2011 6.1 SUBJECT: Staff U dates -Finance Director/Office Mana er DISCUSSION: We had 870 credit card payment transactions in June, which is up from 744 in May. June's fee should be $1,957.50. June marks the one year anniversary of having credit cards in place. Since implementing the fully absorbed rate in October 2010, the monthly fees have averaged approximately $1,800. • We have seen the credit card use steadily increase since its introduction a year ago, with a small decline in one month (May 2011). Approximately 6% of the credit card usage has been in collecting the shut off payments and it has been a huge convenience for the customers who can't make it to the office during our business hours to pay their bill in order to have service restored. It also eliminates the opportunity for verbal hostilities to be voiced by the offenders, and staff has been appreciative of that. • Accounts Receivable % outstanding remains consistent from the prior year. We will continue to monitor this and hope to see a decrease. • As noted in the write-offs this quarter, they are smaller this year and that could be attributed to credit card payment versus no payment previously. This too will continue to be monitored. We are still working on the final implementation of billing information available online at our website. One update is that we will be able to have a rolling 18 months of history available fot our customers to view past bills. It is a common request to obtain a reprint of a bill and this should prove to be a valuable service to the customers.