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Model Performance Measures for Cities <br />The following are the recommended model measures of performance outcomes for cities, with <br />alternatives provided in some cases. Key output measures are also suggested for consideration <br />by local city officials. <br />General• <br />1. Rating of the overall quality of services provided by your city (Citizen Survey: <br />excellent, good, fair, poor) <br />2. Percent change in the taxable property market value <br />3. Citizens' rating of the overall appearance of the city (Citizen Survey: excellent, good, <br />fair, poor) <br />Police Services: <br />4. Part I and II crime rates (Submit data as reported by the Minnesota Bureau of <br />Criminal Apprehension. Part I crimes include murder, rape, aggravated assault, <br />burglary, larceny, motor vehicle theft, and arson. Part II crimes include other <br />assaults, forgery/counterfeiting, embezzlement, stolen property, vandalism, weapons, <br />prostitution, other sex offenses, narcotics, gambling, family/children crime, D. U.I., <br />liquor laws, disorderly conduct, and other offenses.) <br />OR <br />Citizens' rating of safety in their community (Citizen Survey.• very safe, somewhat <br />safe, neither safe nor unsafe, somewhat unsafe, very unsafe) <br />Output Measure: <br />Police response time (Time it takes on top priority calls from dispatch to the first <br />officer on scene.) <br />Fire Services• <br />5. Insurance industry rating of fire services (The Insurance Service Office (ISO) issues <br />ratings to Fire Departments throughout the country for the effectiveness of their fire <br />protection services and equipment to protect their community. The ISO rating is a <br />numerical grading system and is one of the primary elements used by the insurance <br />industry to develop premium rates for residential and commercial businesses. ISO <br />analyzes data using a Fire Suppression Rating Schedule (FSRS) and then assigns a <br />Public Protection Classification from 1 to 10. Class 1 generally represents superior <br />property fire protection and Class 10 indicates that the area's fire suppression <br />program does not meet ISO's minimum criteria.) <br />OR <br />