6.1. ERMUSR 06-14-2011 - Laserfiche WebLink

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Elk River Municipal Utilities 13069 Orono Parkway • P.O. Box 430 Elk River, MN 55330-0430 UTILITIES COMMISSION MEETING Phone: 763.441.2020 Pax: 763.441.8099 TO: FROM: Elk River Municipal Utilities Commission Theresa Slominski -Finance Director/Office John Dietz Manager Daryl Thompson Allan Nadeau MEETING DATE: AGENDA ITEM NUMBER: June 14, 2011 6.1 SUBJECT: Staff U dates -Finance Director/Office Mana er DISCUSSION: We have hired for our CSR position and Jennie Nelson is our newest staff member. She started June 6th and has a retail background with a degree in journalism. We had 744 credit card payment transactions in May, which is down from 801 in April. May's fee should be $1,674. We will see if the volume climbs back up again now that shut off season has begun. The commission will continue to be updated on the transaction volume and costs with the absorbed fee in place. On June 9th we had approximately 50 shut-offs, which is a much smaller number compared to approximately 80 in years past. This is a result of good work from our Collections Specialist, Michelle, staying in touch with the customers to keep current. There is possibly some impact from the credit card availability, yet it is difficult to identify and quantify that impact for certain. The fact that the number is lower this year is a positive reflection for the utilities. Progress is being made on the implementation of billing information available online at our website. We saw the first glimpse of what the bill would look like online and will move into the testing phase very soon. The goal is to have this completed by the end of June. We have a recent graduate from the Chamber of Commerce Leadership Class on staff. Michelle Martindale graduated June 7th with 9 other classmates from the Elk River area. We are proud of her pursuit of this accomplishment and are looking forward to graduating other staff from this program.