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Elk River <br />Municipal Utilities <br />13069 Ocono Parkway • P.O. Box 430 <br />Elk Rivec, MN 55330-0430 <br />UTILITIES COMMISSION MEETING <br />Phone: 763.441.2020 <br />Fax: 763.441.8099 <br />TO: FROM: <br />Elk River Municipal Utilities Commission Theresa Slominski -Finance Director/Office <br />John Dietz Manager <br />Daryl Thompson <br />Allan Nadeau <br />MEETING DATE: AGENDA ITEM NUMBER: <br />A ril 12, 20l 1 6.1 <br />SUBJECT: <br />Staff Updates -Finance Director/Office Manager <br />DISCUSSION: <br />Our Customer Service Representative (CSR) that we hired in December did not work out and so <br />we have an opening. We are running an advertisement for the CSR position in the Star News and <br />Star Tribune for the two weekends of April 9"', and April 16`h with a resume submission deadline <br />of April 22"d <br />The Cooperative Resource Center (CRC) transition for after-hours phone coverage and <br />dispatching was successful. The cutover date was March 31s` and we transitioned without <br />incident. I received some very nice comments from GRE thanking us for the opportunity to <br />work with them over the years, and regrets that the business relationship had to end. It is <br />probably more challenging to deal with the change related to the early retirements for GRE than <br />what we are experiencing in changing to CRC. <br />We had 800 credit card payment transactions in March, up from 692 in February. March's fee <br />should be $1,800. F11 continue to update the commission on the transaction volume and costs <br />with the absorbed fee in place. <br />