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Elk Riv <br />Municipal Utilities <br />2011 GOALS <br />Elk River Municipal Utilities' goals are in part defined by our annual budget. To better serve our <br />valued customers now and into the future, ERMU will continue to analyze past trends and <br />forecast future needs to assess the necessary system improvements, Financial requirements, and <br />our labor needs. The goals are then based on maintenance and growth needs balanced by <br />financial viability such that Elk River Municipal Utilities operates by our mission: <br />Mission Statement: To provide our customers with safe, reliable, cost effective and quality long <br />term electric and water utility service. To communicate and educate our customers in the use of <br />utility services, programs, policies, and future plans. These products and services will be <br />provided in an environmentally and financially responsible manner. <br />The goals for 2011 are as follows: <br />1. Satisfy 2011 budget requirement. Continue to investigate and solve long term physical <br />and financial growth needs while maintaining existing systems. <br />2. Continued emphasis on maintenance and continued emphasis on providing excellent <br />customer service through safe and reliable utility services. <br />3. Expand online program for customers to view bills and manage payments of accounts <br />online. Continue to explore methods to improve administrative efficiency while <br />maintaining excellent customer service. Continued review of systems to streamline and <br />improve accuracy for billing cycle from meter reading to customer billing. <br />4. Continue effort in securing a wholesale power supply to meet our future needs. Continue <br />to work towards improving our cost effectiveness through lowering our wholesale power <br />costs. <br />Page 6 of 7 <br />