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ADMINISTRATION -Theresa Slominski -Finance Director /Office Manager <br />1. Actively supported and participated in Minnesota Municipal Utilities Association <br />(MMUA) and American Public Power Association (APPA) with industry and energy <br />policy issues. <br />2. Ongoing review of policy and procedure to position the Utilities to succeed including: the <br />Investment Policy, Reserves Policy, Customer Deposit Policy, On-Call Procedures, and <br />Disconnect Procedures. <br />3. Remained active in Energy City activities including Project Conserve Phase 2. <br />4. Successfully manage customer needs, monthly billing, and collections. Customer <br />monthly billing included approximately 9,207 electric, 4,511 water, 4,471 sewer, and <br />6,829 garbage/organics accounts. Continued focus on providing excellent customer <br />service. <br />5. Continued focus on minimizing write-offs through our administration of our Customer <br />Deposit Policy and through legal means when necessary. <br />6. Rebated $78,265 to residential customers that participated in the Conservation <br />hnprovement Programs (CIP). Of these residential rebates, $75,926 was reimbursed by <br />Great River Energy (GRE) through ERMU's participation in GRE programs. Rebates <br />included the following: 1,818 CFL's; 147 AC tune-ups; 83 energy star air conditioners; <br />16 heat pumps; 105 energy star dishwashers; 122 energy star refrigerators; 119 energy <br />star clothes washers; 100 AC trees; 10 lighting; 4 motors; 4 VFD; 67 furnace motors <br />ECMs; 27 dehumidifiers; 3 off-peak water heater controls; and 3 custom rebates. <br />7. In 2010, Elk River Municipal Utilities added another payment option for customers - <br />credit cards! Payments can now be made by phone or online. <br />8. Ongoing review and participation in CAPX2020 Brookings Transmission project <br />investment with Central Minnesota Municipal Utilities Association (CMMPA) and <br />Midwest Municipal Transmission Group (MMTG). <br />9. Ongoing review and participation in the Resource Planning Coalition, a group of utilities <br />coordinating efforts through a joint power planning and request for proposal process. <br />TECHNICAL SERVICES -Wade Lovelette -Technical Services Superintendent <br />1. Increased security system accounts from 749 to 814, an 8.7% growth. <br />2. Added approximately 63 new or upgraded radio controllers for Off-Peak and Cycled AC <br />customers. ERMU remotely controls 1,443 customer loads to help reduce wholesale <br />Page 3 of 7 <br />