6.1. ERMUSR STAFF REPORTS 01-11-2011

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Elk River -~ Municipal Utilities 13069 Orono Parkway • P.O. Box 430 Elk River, MN 55330-0430 UTILITIES COMMISSION MEETING Phone: 763.441.2020 Fax: 763.441.8099 TO: FROM: Elk River Municipal Utilities Commission Theresa Slominski -Finance Director/Office John Dietz, Chair Manager Daryl Thompson, Trustee MEETING DATE: AGENDA ITEM NUMBER: Janua 11,2011 6.1 SUBJECT: Staff U dates -Finance Director/Office Mana er DISCUSSION: Last month we implemented the credit card payments with no fees to our customers. Prior to this, the largest volume of transactions in a month was 294. We had 442 credit card payment transactions in December amounting to $60,515. This is a cost of $994.50 to ERMU and would have been between $1,000 and $1,200 if processed on a typical percentage cost basis. Inventory was conducted at the plant on Januarty 3`d, Water inventory was done December 20~h and Security inventory was done December 17` .The electric inventory is especially large and time consuming and staff have done a great job over the past year to fine tune the process and implement efficiencies in organization that facilitate an expeditious and effective count. All field staff should be commended for their participation and diligence, as well as the involved office staff for coordination and participation, and also supervisory management for stressing the importance of the task and being involved in its facilitation. It takes teamwork and the team did a great job! The auditors were here for their preliminary fieldwork on January 5`h. It went very well and they will be back the week of February 28"'through March 4`h for their major fieldwork. We are evaluating the after-hours phone service and will be visiting some call center locations to determine how we move forward after March 3151 when GRE no longer provides this service to us.