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A number of reliability indexes are used in the electric industry to make it easier to compare performance <br />of electric utilities. These reliability indexes are: <br />1. ASAI (average service availability index) <br />ASAI is a measure of the average availability of the sub-transmission and distribution systems to <br />serve customers. It is the ratio of the total customer minutes that service was available to the total <br />customer minutes available in a time period. This is normally expressed as a percentage. <br />ERMU's 2010 ASAI is 99.989%. Availability <br />2. CALDI (customer average interruptiou duration index) <br />This is defined as the average length of an interruption weighted by the number of customers affected. <br />[t is calculated by summing the customer minutes off during each interruption in the time period and <br />dividing [his by the number of customers experiencing one or more sustained interruptions during the <br />time period. The resulting unit is minutes. The index enables utilities to report the average duration <br />of a customer outage for those customers affected. <br />ERMU's 2010 CAIDI is 108 minutes. Last year's CAIDI was 137 minutes. <br />3. 5AIDI (system average interruptiou duratiou iudex) <br />This is defined as the average interruption duration for customers served during a specified time <br />period. [t is determined by summing the customer minutes off for each intemrption during a specified <br />time period and dividing that sum by the average number of customers served during that period. The <br />unit is minutes. This index enables the utility to report how many minutes customers would have <br />been out of service if all customers were out at one time. <br />ERMU's 2010 SAIDI is 57.2 minutes. Last year's SAIDI was 5.1 minutes. <br />4. SAIFI (system average iuterrupHon frequency index) <br />This is defined as the average number of timers that a customer is interrupted during a specified time <br />period. [t is determined by dividing the total number of customers interrupted in a time period by the <br />average number of customers served. The resulting unit is "interruptions per customer." <br />ERMU's 2010 SAIFI is 0.527. Last year's SAIFI was 0.037. <br />Another statistic staff gets concerned about is the average length of any outage. Elk lover lvlunicipai <br />Utilities' 2010 average length of outage is 105.8 minutes. Last year the average length of outage was <br />109.3 minutes. Electric utilities with a high percentage of underground facilities will exhibit higher <br />length of outage time than electric utilities with more overhead facilities. <br />Staff reviews these statistics in detail to find ways to continually improve our system. 'these statistics are <br />very good compared to other utilities. Attached for you reverence are graphs depicting our ASAI, CA[Dl, <br />SAIDI, and SA1FI numbers. Animals and branches continue to cause the greatest number of outages. <br />Animals contributed to 21 outages in 2010 and branches contributed to 14 outages. Underground faults <br />were also a contributing factor. The single greatest incident impacting the report was the squirrel that <br />caused the Substation 14-3 transformer to go off line one Sunday morning in August. This outage <br />affected 3,000 customers for 75 minutes resulting in a 225,000 minute component, or 42.8%, of the total <br />526,144 minutes of outage. The specific area where this squirrel caused the flashover between feeders <br />has been on our capital projects 2012 forecast for modifications that help to prevent this type of outage. <br />hi the short term until this system improvement is made, there have been some system protective relays <br />setting improvements made. To proactively reduce the number of outages directly related [o branches, <br />and sometimes indirectly related to animals, staff continues to do tree trimming. Overall, our electric <br />distribution system is robust and our reliability is very high. <br />ACTION REQUESTED: <br />No action is required. <br />