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Elk River <br />Municipal Utilities <br />13069 Orono Parkway • P.O. Box 430 <br />Elk River, MN 55330-0430 <br />UTILITIES COMMISSION MEETING <br />Phone: 763.441.2020 <br />Fax: 763.441.5099 <br />TO: FROM: <br />Elk River Municipal Utilities Commission Theresa Slominski -Finance Director/Office <br />John Dietz, Chair Manager <br />Jerry Gumphrey, Vice Chair <br />Da I Thom son, Trustee <br />MEETING DATE: AGENDA ITEM NUMBER: <br />December 14, 2010 6.1 <br />SUBJECT: <br />Staff U dates -Finance Director/Office Mana er <br />DISCUSSION: <br />The change has been made for the fully absorbed fee on the credit cards, effective 12/1/2010 and <br />people are taking advantage of it. The first day we had 33 transactions, and through the first <br />week of December we had 122 transactions. In June, the first month we started offering credit <br />cards with a fee, we had a total of 124 transactions and the majority were shut-off payments. <br />Customers have already inquired about the possibility of ERMU debiting their credit card instead <br />of their checking account through our ACH payment system. We cannot do this at this time, <br />however, as we implement account information availability through our website this will be a <br />possibility (but the customer must set it up that way through the website.) The latter part of the <br />first quarter would be the timeline for possible implementation of any account information on the <br />website. <br />As Troy mentioned, we are researching different alternatives for our after-hours/dispatch service. <br />After a preliminary look, I would be very surprised if we found anything even close to the $425 <br />per month cost for GRE. It seems it will be at least 3-5 times that. However, I believe this could <br />be an opportunity for us to offer extended hours customer service hours through other companies <br />that provide this same service. We will continue to keep you updated on our research and <br />options. <br />