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If the customer is in financial difficulty at this point, we should be able to identify that. We could <br />demand a deposit at this point but the likelihood of being able to collect it would be sltm tf they <br />are already in financial trouble. We could get a guarantee signature at this point and hope that <br />there aze assets to cover it in the event of default. We would have to closely monitor the payment <br />activity following the initial contact. Per our policy, disconnection is possible simply for failure <br />to pay. Per statute, and our policies, proper notice has to be given. This initial phone call would <br />fall into that notice category and effectively "speeds up" the timeframe for disconnection, if that <br />becomes necessary. Ultimately, disconnection is our best defense, and that carries with it some <br />potential public relations issues with commercial accounts, especially if they are the hospitality <br />industry. Once a customer has been disconnected for nonpayment, a deposit is required in order <br />to reinstate service, and so that may be the point at which we collect it. <br />ACTION REQUESTED: <br />No action required. <br />