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UTILITIES COMMISSION MEETING <br />TO: FROM: <br />Elk River Municipal Utilities Commission Theresa Slominski -Finance Director/Office <br />John Dietz, Chair Manager <br />Jerry Gumphrey, Vice Chair <br />D 1 Thom son, Trustee <br />MEETING DATE: AGENDA ITEM NUMBER: <br />June 8, 2010 6.1 <br /> <br />SUBJECT: <br />Staff U dates -Finance Director/Office Mana er <br />DISCUSSION: <br />Credit cazds are in full swing now. It was introduced in the message section of our June bills, <br />also on the website, and in a newspaper ad that ran for two weeks. With the phone payment <br />option available, we also have apre-recorded message allowing customers to transfer directly to <br />this system without having to memorize a different phone number. <br />A change we have implemented in the office is automation with the phones transferring after <br />hours to GRE. Previously, we had to manually transfer the phones every night (and then back <br />again every morning.) The phones would not be able to be transferred timely at night if a staff <br />member happened to be on a phone call with a customer at 4:30. Also, there has been the <br />occasion where the phones were not timely transferred right away in the morning. This <br />automation transfers the calls out at 4:30pm and back in at 8:OOam. I would like to acknowledge <br />that Bob Peazson from the city's IT department was very accommodating and worked with us to <br />automate this transferring process. It was not without its struggles and is certainly very <br />appreciated. <br />