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Elk River <br />Municipal Utilities <br />t3o69 Orono Parkway ~ P.O. Bax 430 <br />Elk River, MN 55330.0430 <br />May 7, 2010 <br />To; Elk River Municipal Utilities commission <br />Dolan Dietz <br />Jerzy Gumphrey <br />Daryl Thompson <br />From; Theresa Slominski <br />Re. Staff Update -Office <br />Phone: 763.441.2oZ~ <br />Fax: 763,441.8099 <br />We had 144 shut-offs of electric service this month for non-haying customers. we were <br />fortunate to work with the Police Departme~at and have an officer onsite during this first <br />round of shut-ofd`s under our new policy. This was very much appreciated by staff wino <br />remarked on several occasions that they could actually observe customers "deflate" with <br />anger as they walked in and noticed the uniformed officer, The police Department <br />provided a very valuable service to the Utilities and we are very grateful for their support, <br />Overall, things went pretty smoothly with the shut-offs and the new policy. GE's <br />dispatch was provided with o~u~ policies and the communication we had been relaying to <br />our customers regarding the change so they could respond appropriately, They were also <br />provided with a listing of the addresses that were shut-off so they could determine if there <br />was a legitimate outage or not, The sheer volume of calls between 4: 3 Opm and 6.OOpm <br />was the biggest factor for GRE. O~ae customer called ~ 11 to try and get turned back on. <br />1n reviewing the meter deposit polices for i~acorparating our proposed change on payment <br />forms for shut-offs agenda item 5.4}, there were a number of items that needed to be <br />updated or tweaked. Next month we will be bringing that policy section in its entirety to <br />the comnaissio~a for review, <br />